I AM SOCIETY (“we” and “us”) is the operator of iamsociety.xyz(“Website”). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties agree upon this arrangement to protect and set expectations on our service mutually.
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time-to-time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking the back-ordered item or prefer to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
This price will be the final price for the shipping cost to the customer.
I AM SOCIETY will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused and resellable condition.
Return shipping will be paid at the customers’ expense, and they will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
I AM SOCIETY will refund the value of the goods returned but will NOT refund the value of any shipping paid.
I AM SOCIETY will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping; however, we will reimburse you upon a successful warranty claim. Upon receipt of items for a warranty claim, you can expect I AM SOCIETY to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
In general, domestic shipments are in transit for 2 – 7 days.
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.
Orders are usually dispatched within 1-2 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For a change of delivery address request, we can change the address at any time before the order has been dispatched.
I AM SOCIETY is unable to offer couriers services to P.O. box addresses.
We can ship to military addresses using USPS. We are unable to offer this service using courier services.
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
If the delivery time has exceeded the forecasted time, please contact us to conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales tax has already been applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments may be paid upon arrival in the destination country. This varies by country, and I AM SOCIETY encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to I AM SOCIETY at the customers’ expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please email us at support@iamsociety.xyz.
This document was last updated on December 20, 2020
