We’re still open 24/7 to accept orders internationally, and we are still offering free shipping options in Europe and the US.
We’re trying to keep order send-outs as much as possible, following the necessary safety measures and guidelines. Our warehouse has changed its opening hours to Monday to Friday, but don’t panic – we’re working with external fulfillment partners to ensure they’re taking all the correct and necessary safety precautions.
We’re taking the Coronavirus outbreak incredibly seriously and want to ensure the wellbeing and safety of staff at all times when making any decisions. Since the government advised it was safest to do so, the all-out head office staff worked from home (except for business-critical roles). We have placed a strict social distancing policy for any staff members who may have to come in closer contact during the outbreak.
Our warehouse staff follows a series of strict guidelines, including social distancing, hand washing, and many more, resulting in some delays in order send-outs.
Once you’ve placed an order with us, you’ll receive an email to the address provided. If you did not receive an email, please check your spam folder and double-check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.
For online orders, our returns are continuing to operate as usual. Refunds will be processed within 14 days of your return arriving back to us. The money may take 3 – 5 working days for the refund to appear in your account.
Due to circumstances, our phone lines are currently closed; however. You’re welcome to contact us by email, or you can reach out via our contact us page. Our Customer Service Team is working as hard to respond to everyone as quickly as possible. Still, we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we’ll get back to you as soon as we can!
Orders place on Saturday or Sunday, will be dispatched on Monday.
Working days do not include weekends or bank holidays.
While we do our best to meet these time frames, there may be some changes during busy periods, and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) that result in a longer delivery.
Your order should arrive within the time frame of your chosen delivery method, which you can double-check in your order confirmation email. You should also receive a tracking link in this email, so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at support@iamsociety.xyz.
Once you have placed an order with us, our team works hard to make sure we are promptly starting to pack and process your order; therefore, once you are charged, we are unable to interfere with this process. If you are unhappy with your items or no longer require them, you are welcome to send them back to us using our free returns service for a full refund within 30 days of receipt.
Once you have placed an order with us, our team works hard to make sure we are promptly starting to pack and process your order; therefore, once you are charged, we cannot interfere with this process and make any amendments. If you are unhappy with your items or no longer require them, you are welcome to send them back to us using our free returns service for a full refund within 30 days of receipt.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If, for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems, please contact us at support@iamsociety.xyz!
If you’ve received the wrong item in your order, you can return or change it using our free returns service. Please contact us at support@iamsociety.xyz, where our customer service team will help you further.
Please contact us at support@iamsociety.xyz, where one of our customer service representatives will assist you further.
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received this, please email us at support@iamsociety.xyz, and one of our advisors will help you further.
If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If five days have elapsed after the proposed dispatch date please contact us at support@iamsociety.xyz.
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received this, please email us at support@iamsociety.xyz, and one of our advisors will help you further.
